Frequently Asked Questions (FAQ) - Questions and Answers

Please send us your request by filling this contact form or by directly mailing to info@compuram.de. In case you can’t name this data, we have developed a comfortable software. Use our system detection tool RAMinator to exactly read out the data in a few seconds. Within a short time our specialists will find the suitable upgrade for you. You will quickly receive a non-binding offer from us for your requested RAM.

If you can’t name this data, we have a comfortable and very simple solution to exactly read out this information. For this, please use our system detection tool RAMinator..

If you can’t name this data, we have a comfortable and very simple solution to exactly read out this information. For this, please use our system detection tool RAMinator..

Our product catalogue is organised in systems and offers suitable upgrades as well as this information for every system.

On the overview page of every system, you will find the tab “Maximum RAM” at the top.

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On the detail pages of our products, this information can be found below the product view.

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There are several reasons why it might make sense to increase your computer’s random access memory (RAM). First of all, higher RAM can help your computer be faster and more responsive because it can store more data in RAM instead of writing it to the slower HDD or SSD. This can be especially beneficial when running many applications at the same time or performing computationally intensive tasks.

It is then sustainable to increase the working memory of your computer if your system does not have enough working memory to be able to continue to use it effectively. In such a case, instead of replacing it with a new computer, which in turn consumes resources and energy, it may make sense to increase the RAM to make the computer last longer.

We have created a checklist with four steps to an effective RAM-upgrade for you.
In our blog you find numerous articles, hints and tips, know-how, tutorials, troubleshooting, news and purchase advices all around main memory.

The question of optimal RAM capacity is complex and cannot be answered in 1-2 sentences. Our blog article How much RAM do I need? serves as a resource to help you determine the optimal RAM configuration for your needs and maximize your systems performance.

Yes. Generally, we offer this method of payment to all business consumers (private consumers currently excluded). Comprehensive information around this topic, can be found under Payment information.

Yes. Please enter the valid VAT ID of your company when opening your customer account online. In the further course of your ordering process, the final invoice amount will be displayed and charged as net price without VAT.
You will always receive an invoice that contains all legally relevant information, such as VAT or VAT ID.

Most of our products are immediately ready for shipment. On the particular product detail page, you will find the current available stock. Our extensive stock, efficient processes and last but not least shipment with UPS or DHL guarantee fast delivery. More information around this topic can be found under Delivery times.

The tracking link for monitoring your shipment is automatically included in the shipping confirmation email.

We offer the standard shipment with DHL and UPS as well as express shipments. Information around the Europe-wide shipping rates, can be found under Shipping (national & international).

CompuRAM usually ships to countries within the EU, Switzerland , the EFTA states and United Kingdom only. Starting from a net value of the goods of 500 €, we export to third countries outside the EU as well.

Yes. You can pick up your order directly from us in Munich. When placing your order online, please select "Self pickup in Munich" as shipping option. You will be informed with the order confirmation when the goods are ready for pickup in our office. When ordering via phone or e-mail, please let us know that you wish to pick up the goods.

Yes, we offer an on-site installation service in our office. A specialist will – after the arrangement of an appointment – carry out the upgrade for a fee of 19.90 € (incl. VAT) for notebooks. When ordering online, please choose the shipping option “Collection”, then select “On-site installation service”. When ordering via phone or e-mail, please let us know you wish to utilise this service.

No. Of course the warranty claims against the manufacturer of your computer system does not extinguish, when you build in products of other providers, so called 3rd party products.
With proper use of standardized interfaces respectively slots, designated for upgrades, your warranty claims are conserved.
Corresponding information of system manufacturers for example HP, Siemens, Sun or IBM can be found here.
Should you, aside your warranty, have special service or maintenance contracts with your system partner, please talk with him about your wish for a CompuRAM upgrade in advance.
Changes for systems under maintenance may mostly only be conducted by the system partner himself.

Yes.
In our product database, you only find upgrades that have been certificated by us for the designated system. We have an extraordinary support, which - in situations with little start-up difficulties - reacts quickly and professionally. From experience, in most cases we successfully find a solution together by phone or e-mail. In other cases, an exchange of the module normally leads to the desired result. Please read our blog entry to learn why we can guarantee 100% compatible memory modules for your system.
In the rare event that you cannot use our product due to a defect (dead on arrival), we will of course assume the return costs and take care of a free replacement delivery.

On the market, it is common to differ between private consumers and B2B (business consumers). For both of these consumer groups there are different T&C.
Consumers can generally use their legitimate right of revocation.
Enterprises/ freelancer/ self-employed are excluded from this because of various, but comprehensible reasons.
However, with regard to a cooperative collaboration we offer special return policies for B2B.
Read about this in detail in our Return guidelines (B2B) .

Our modules generally originate from the fabrication process (OEM Samsung, Hynix, Micron, ...) like the products of the system manufacturers – the quality is equivalent. We always use the latest and quickest DRAM chips.

In our blog article Maximise the Maximum, we talk about why the limit for the maximum upgrade possibility of a system can often be adjusted upwards.

We always use the latest and fastest DRAMs for our upgrades. This means, we tend to provide memory modules that allow higher maximum timings than necessary for your system, leading to even higher safety reserves as well.
Read our blog entry Matching clock speeds for your memory upgrade - why our upgrades can be operated with “slower” clock speeds.

Yes. Our memory modules readily can be used together with the originally installed modules by the manufacturer. Memory modules of different capacity and manufacturers can be operated together and support the features of these modules. Our DIMM & SO-DIMM fulfil these requirements.
Should, because of certain rules, the configuration of a mixed operation not be possible, then we will indicate this separately.

The offered DIMM & SO-DIMM by us are exclusively new goods.

In so-called clearance lists for RAM components, there is typically only a small number of officially usable RAM modules.
These lists are created only once at the time of the product release and are very quickly out-of-date from a technical perspective. In general, these are limited to a few RAM manufacturers and list a very restricted amount of cleared memory products.
CompuRAM customers benefit from us updating our internal database with follow-up models that are released as improved replacement modules by the manufactures as well as equivalent products of other manufacturers, which can be additionally installed.
CompuRAM customers can rely on us when selecting suitable SO-DIMM & DIMM as they will always get memory modules with exactly fitting technical specs, highest quality and reliability for their systems from us.

CompuRAM LowVoltage modules can be mixed with normal RAM without a problem.
Can one mix RAM modules with different voltages? What are the advantages of LowVoltage compared to normal RAM?
Read about this in our blog article What’s the use of LowVoltage modules? An analysis.

We don’t consider the relevant and often used details about secondary timing values as a sufficient quality characteristic for our upgrades.
Just by naming these single values like for example CL no conclusions about performance or even compatibility can be drawn. The selection and certification of suitable upgrades requires high costs, know-how and technical equipment and exceeds the simple scaling of secondary timing values.

The difference between ECC RAM and Non-ECC RAM lies in error correction. Systems that require high data integrity and reliability therefore rely on ECC RAM. For more details, visit our blog: What is ECC RAM?

No. Basically, it should be noted that no extra software, special BIOS modifications or manual settings are required for the installation of our RAM upgrades. Nevertheless, we recommend checking, at the latest in the context of a planned upgrade or conversion, whether a more up-to-date BIOS version than the one currently installed is available from the system manufacturer. Updates are offered in the support area of the system manufacturer’s websites and are usually declared as urgent/imperative from their point of view. In the meantime, the larger manufacturers also offer easy-to-use software tools for this purpose, which conveniently check for updates and can then install them, in some cases on request, if necessary. Improvements and error corrections in drivers, current operating system patches, the latest firmware and BIOS ensure more secure and stable operation.

Apart from the fact that more RAM is available to the operating system, there are no other influences on your hardware. The RAM upgrades we offer do not place any additional load on the system. There is no modification of the operating parameters outside the specifications given by the manufacturer of your hardware when our upgrades are installed. Our DIMM and SO-DIMM transparently reveal themselves to the system as what they are and are automatically integrated by the BIOS of your system after a positive check.

Our troubleshooting guide, well-proven and tested, is the first place for you to go.
In our blog are multiple articles, tips and tricks, know-how, tutorials, troubleshooting, news and purchase advices all around memory.

Our troubleshooting guide, well-proven and tested, is the first place to go for you.
In our blog are multiple articles, tips and tricks, know-how, tutorials, troubleshooting, news and purchase advices all around memory.

Our troubleshooting guide, well-proven and tested, is the first place to go for you.
In our blog are multiple articles, tips and tricks, know-how, tutorials, troubleshooting, news and purchase advices all around memory.